Privacy Policy

Our Commitment to Your Privacy

Flowtide Capital ("Flowtide Capital," "we," "us," or "our") is committed to protecting the privacy and personal information of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website at flowtidecapital.ca or submitting an inquiry through our forms, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Information We Collect

We collect personal information that you voluntarily provide when completing our eligibility form or otherwise contacting us. This may include:

• Full name
• Business name
• Phone number
• Email address
• Industry type
• Province of operation
• Monthly revenue range
• Time in business
• Funding amount requested

We may also automatically collect certain non-personal technical data when you visit our website, including IP address, browser type, device type, pages visited, and time of visit. This data is collected through standard web analytics tools (such as Google Analytics) and is used in aggregate form to improve website performance.

How We Use Your Information

We collect and use your personal information for the following purposes:

• To review your funding inquiry — to assess whether your business may qualify for working capital or other funding options
• To contact you — a funding specialist may reach out by phone or email to discuss available options
• To connect you with funding providers — with your consent, your information may be shared with third-party funding providers or lenders who may be able to assist your business
• To improve our services — aggregate, anonymized data helps us understand how our website is used and improve user experience
• To comply with legal obligations — we may use or disclose your information where required by law

We will not use your personal information for purposes other than those listed above without obtaining your prior consent.

Sharing Your Information

Flowtide Capital does not sell your personal information. We may share your information in the following limited circumstances:

• Funding providers and lenders — with your knowledge and for the purpose of reviewing your funding request, we may share your information with third-party providers who offer business financing. These parties have their own privacy policies and are responsible for their own data practices.
• Service providers — we may engage trusted third-party service providers (such as CRM platforms, email services, or analytics providers) who assist in operating our business. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements — we may disclose your information if required by law, court order, or government authority.

Consent

By submitting your information through our website, you provide express consent for Flowtide Capital and its funding partners to contact you regarding your inquiry. This may include contact by phone, email, or text message.

You may withdraw your consent at any time by contacting us at the address below. Please note that withdrawing consent may limit our ability to assist you with your funding inquiry. Withdrawal of consent does not apply retroactively to any activities that occurred prior to your request.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, it is securely deleted or anonymized.

In general, inquiry data is retained for a period of up to 24 months from the date of submission, unless you request earlier deletion or a longer retention period is required by law.

Security of Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website uses industry-standard SSL/TLS encryption for data transmission.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

Your Rights Under PIPEDA

As a Canadian resident, you have the following rights with respect to your personal information:

• Right of access — you may request access to the personal information we hold about you
• Right to correction — you may request that we correct inaccurate or incomplete information
• Right to withdrawal of consent — you may withdraw your consent to the collection, use, or disclosure of your information at any time
• Right to deletion — subject to legal requirements, you may request that we delete your personal information
• Right to complain — you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. This includes:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — used to understand how visitors interact with the website (e.g., Google Analytics)
• Advertising pixels — we may use Meta Pixel and Google Tag to measure the effectiveness of our advertising campaigns. These tools collect anonymized data about form submissions and page visits.

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described above.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.